Last updated: September 5, 2026
Your satisfaction matters. If something is not right with your YESHE order, we make returns and refunds simple.
1. 7-Day Hassle-Free Returns
You may request a return within 7 days of delivery. Items must be unused, unopened and in their original packaging with all seals intact. For hygiene reasons we cannot accept opened wet wipe packs or facial towels that have been unsealed, except where the item is defective.
2. How to Start a Return
- Contact us via the Contact page with your order number and the reason for the return.
- We reply within 2 business days with return instructions and the return address.
- Pack the items securely; we recommend a trackable shipping method.
3. Return Shipping Costs
- Defective, damaged or wrong item: we pay return shipping, or we may simply reship the correct item and let you keep the original.
- Change of mind: return shipping is paid by the customer and deducted where we supply a prepaid label.
4. Refunds
Once the return arrives and passes inspection, we issue the refund to your original payment method within 3 to 5 business days. Your bank or card provider may take a further 5 to 10 business days to post the money.
5. Refund Exceptions
- Orders claimed as not received are handled under our Shipping Policy lost-parcel process.
- Items returned without prior approval, after 7 days, or not in resalable condition may be declined or issued as partial store credit.
- Original shipping fees are non-refundable unless the return is our fault.
6. Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong product, contact us within 48 hours with photos. We will reship or refund at our cost - no need to return unless we ask.
7. Cancellations
Orders can be cancelled free of charge any time before dispatch. After dispatch, please use the return process above once the parcel arrives.
8. Statutory Rights
Nothing in this policy limits consumer rights you have under the mandatory laws of your country, including EU/UK distance-selling rights and Australian Consumer Law guarantees.
9. Contact
Return or refund questions: reach us any time via the Contact page.