General Questions
What products do you offer?
We provide disposable facial towels, multi‑purpose wet cleaning wipes, and flushable wet toilet wipes for daily household and personal care use.
Facial Towels
Are facial towels reusable?
Our facial towels are designed for single‑use only. Re‑using may lead to bacterial buildup. Please discard after each use.
Do facial towels contain fragrance or alcohol?
Our fragrance‑free facial towels contain no added perfume or alcohol. Scented versions include fragrance; please refer to package labeling to confirm the variant you purchase.
Multi‑Purpose Wet Cleaning Wipes
Why do my wipes dry out quickly after opening?
Always keep the lid tightly closed after each use. Exposure to open air will cause moisture to evaporate. Keep the package sealed when not in use.
Are wet wipes flushable?
Our general multi‑purpose wet wipes are NOT flushable. Please dispose of them in trash bins only. Only our specially‑marked flushable wet toilet wipes can be disposed into toilets.
Flushable Wet Toilet Wipes
Can I flush wet toilet wipes down the toilet?
Only our products clearly labeled “Flushable” are safe to flush. They meet standard flushability requirements. For older plumbing or poorly maintained septic systems, we recommend disposing in waste bins as an extra precaution.
Do wet toilet wipes contain alcohol?
Our standard flushable wet toilet wipes do not add alcohol. Please read the ingredient statement on product packaging.
Storage
How should I store these products?
Store in a cool, dry place away from direct sunlight and high heat. Keep packages tightly sealed. Keep out of reach of infants and small children.
Returns
Can I return opened products?
For hygiene reasons, opened personal‑care products cannot be returned. Unopened, unused items may qualify for return according to our return policy. Please view our Return & Refund page for full terms.
Didn’t find your answer? Contact us — we typically reply within one business day.