Last updated: September 5, 2026
Thank you for shopping with YESHE. This page explains how we pack, dispatch and deliver your order, and what to expect after checkout.
1. Processing Time
Orders placed on business days are picked and packed within 1 to 3 business days. During peak seasons or product launches processing may take slightly longer; the checkout page always shows the current estimate.
2. Delivery Estimates
Estimated transit time after dispatch:
- United States: 5 to 10 business days
- Canada: 6 to 12 business days
- United Kingdom and European Union: 6 to 12 business days
- Australia and New Zealand: 7 to 14 business days
- Rest of world: 10 to 20 business days
Estimates exclude customs delays that are outside our control.
3. Shipping Cost
Standard shipping is free on orders over $99. Orders below that threshold show the exact shipping fee at checkout before payment. We occasionally run free-shipping promotions; the discount applies automatically.
4. Tracking
Every order ships with a tracking number. You will receive an email with the tracking link as soon as the parcel leaves our warehouse, and you can follow it door to door on the carrier site.
5. International Orders, Duties and Taxes
We ship worldwide. Import duties, taxes or brokerage fees charged by your country are set by local customs and are the responsibility of the recipient unless stated otherwise at checkout. We label parcels accurately and declare the true value.
6. Address and Delivery
Please double-check your address before ordering. If a parcel is returned to us because of an incorrect or incomplete address, we can reship at standard rates once the corrected address is confirmed.
7. Lost or Delayed Parcels
If tracking shows no movement for more than 7 business days, contact us within 30 days of the shipping date. We will open an investigation with the carrier and reship or refund confirmed-lost orders at no cost to you.
8. Damaged Parcels
If your parcel or products arrive damaged, photograph the packaging and items and contact us within 48 hours of delivery. We will arrange a replacement or refund under our Return and Refund Policy.
9. Contact
Shipping questions: message us any time via the Contact page. We answer within 2 business days.